Associate Director of Student Financial Services - Accounts and Customer Service in Fresno, CA for Fresno Pacific University

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Associate Director of Student Financial Services - Accounts and Customer Service

Position Summary Anticipated Hiring Salary Range: $68,640.00 - $82,000.00 annually The Associate Director of Student Financial Services plays a pivotal role in enhancing the student experience by overseeing customer service for financial aid and student accounts. Reporting directly to the Director of Student Financial Services (SFS) within Enrollment Management, this position is dedicated to supporting incoming students through effective enrollment strategies and promoting retention by managing financial support throughout their academic journey. Key responsibilities include supervising the student accounts and frontline customer service teams, ensuring timely and accurate billing and collection of tuition and fees, and overseeing annual federal ta

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