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This position is responsible for supporting the Enrollment and Advising Teams for the School of Adult and Professional Studies.
Assist in the gathering of student information in order to update inquiries, application databases, and files on all current students and prospective students.
Answer telephone calls from current and prospective students, co-workers, and external callers in a positive and professional manner, and follow-up with others as needed to ensure accurate and timely responses when information is requested.
Assist students with information to complete admission and registration requirements.
Serve as the financial aid liaison for the School; provide students with assistance in securing the correct financial aid forms and direct them to the appropriate resources as needed.
Monitor student accounts, including advising the Business Office about student account adjustments.
Maintain a database for all current students in order to communicate important information regarding registration throughout their tenure at the university.
Create reports through TargetX of inquiries, applications and enrollment information for SOAPS.
Maintain the operations manual for the Enrollment & Advising Teams.
Assist with marketing campaigns and social media as well as conduct informational meetings if Director is unavailable. Will be responsible for the management of the social media calendar and the content of the campaigns.
Manage and maintain all reporting for the SOAPS for internal and external stakeholders.
Work with University Communications to create emails and reports for the marketing campaigns.
Create the Daily Report for the School with enrollment and retention data.
Other duties as assigned by the Director.
Department policies and procedures, general office and phone etiquette, and developing/maintaining office filing systems.
The operation of Microsoft Office (primarily Word, PowerPoint, and Excel) and Microsoft Outlook; ability to use or quickly adapt in use of the central student database system (Colleague), and TargetX Sales Force software; solving practical problems; office organization and providing excellent customer service.
Graduation from an accredited college or university with an associate degree or higher, or equivalent professional experience is required. This position requires excellent verbal and writing communication skills; strong organizational skills; practical knowledge of computers and proficiency in the use of MS Word, and Excel; excellent interpersonal skills to work effectively with faculty, students, staff, and visitors; and the ability to follow directions with minimum guidance and supervision.
Preference will be given to applicants with a bachelor’s degree. Previous experience as a program coordinator or administrative role in higher education is preferred.
Union University is a private, coeducational liberal arts-based university offering bachelor’s, master’s, and doctoral degrees. The campus is located in Jackson, Tenn. (80 miles northeast of Memphis) with additional campuses in Germantown, Hendersonville, and Memphis, Tenn. Union University currently enrolls about 3,200 undergraduate and graduate students from 48 states and 15 countries. Union University stands as a national leader among colleges and universities in promoting a Christian worldview and a Christ-centered approach to education. Union is consistently ranked among the nation’s premier Christian universities and has been recognized as a top-tier institution each year since 1997 by U.S. News & World Report, which also recognized Union at a national level for undergraduate teaching excellence.