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Higher Ed Administrative Careers - Academic Advising
BASIC FUNCTION AND RESPONSIBILITIES: Administrative oversight of student support services and student success initiatives for degree completion programs and some graduate programs. These services include program orientation, course registration, academic advising, success coaching, academic and general support services, and limited career counseling. The leadership provided by the director will ensure the development of policies, systems and processes that produce a seamless administrative experience for students from first contact through matriculation to graduation, as well a competent team that provides guidance and advisement to foster each student’s ability to succeed to graduation and beyond.
DUTIES: 1. Supervision of Success Coaching: Provides leadership of the success coaching team in all aspects of advising and success for degree completion and a limited number of graduate students. The coaching team serves as the first point of contact for all degree completion students which includes: basic financial aid/accounting guidance, registration processes/forms, LMS knowledge/troubleshooting, orientation/identification of readiness, personal/spiritual support, academic concerns. All fully-online post-traditional students and some online and traditional graduate students are advised/coached by the Success Coaches and director. Assists in the decision-making and implementation of technological tools and support for advising and success for post-traditional students. The Director may provide limited advising to students as needed.
2. Course Registration: Supervises the course registration process for incoming degree completion/post-traditional students. Oversees success coaches in providing guidance for students to obtain an appropriate class schedule all traditional undergraduate students into classes prior to their enrollment, using e-mail, phone, and the web to accomplish the task.
3. Advisement of Academically At-Risk Students: The Director will provide oversight of advising and coaching academically at-risk students, planning and implementing interventions for those who enter the university identified as needing additional academic support and continuing students who are on probation. Such coaching includes correspondence with faculty and competence utilizing the Canvas system (LMS).
4. Leadership of Online/Graduate Success Issues: The Director brings awareness of retention, service and academic success issues to a higher level on campus by cultivating faculty and staff relationships, serving on university committees, making presentations to faculty and staff, and providing annual reports and research results to the campus community. They are the champion of academically at-risk student groups, the ombudsman who seeks out academic service and policy problems and works to find solutions that support students and departments alike in order to reduce attrition. Examples of leadership may include annual research projects, academic sub-committees (transfer students), etc. The Director is a member of the Student Success Leadership team and campus committees working on the needs of online/graduate students.
5. Service and Success Initiatives: Coordinates and implements advising and retention initiatives in collaboration with the Student Success division and the cross-departmental Graduate Services Council. May involve leadership of the Graduate Services Council and/or the creation of a task force for degree completion student service/success. Cooperates with and supports the Dean of Student Success in other research projects and initiatives. The director serves in an ombuds role for adult/post-traditional students.
6. Research: With the support of University Analytics and the AVP, interprets research to determine Biola’s achievements and challenges in the areas of post-traditional and graduate student success. Retention and completion data will need to be produced and evaluated to identify student needs and strategies to support success, and familiarity with external research will be critical to this work.
7. Supervision of Staff: The Director is responsible for the hiring, training and supervision of the success coaches.
8. Budget Management: Direct oversight of one budget totaling approximately $200,000.
9. Lifestyle/Support of Employees: Participate in the spiritual growth, development, care and support of other employees assigned near this position.
10. Perform other duties as may be assigned.
CAMPUS INVOLVEMENTS: The Director of Online & Graduate Success will participate in key committees that support the overall goals of advising, retention, academic engagement, student success and university enrollment.
SUPERVISION OVER: The Director is responsible for the hiring, training, and supervision of the Success Coach team.
PROFESSIONAL ASSOCIATION(S): To be determined.
REPORTS TO: The Dean of Student Success
1. General: Public and interpersonal communication skills. Dynamic, positive personality. Friend to students and faculty alike. Commitment to Christian higher education, capacity for service to students, ability to serve as a spokesperson for the mission and values of the institution, ability to work across traditional administrative lines, self-motivated, and enthusiasm to motivate and impact others. Passion to guide, encourage, and advocate for post-traditional and graduate learners. Experience in the creation of policies, systems and business processes, and expertise in facilitating organizational development and change.
2. Education: M.A. in counseling, psychology, student development, higher education administration, communication, organizational leadership or related field required. Minimum five years higher education administrative experience preferred.
3. Skills: Oral and written communication, supervision experience, research ability, attention to detail, diplomacy, teaching experience, computer skills. Experience working with diverse populations. An understanding of the unique challenges that face post-traditional learners and the ability to interact in a positive manner with a varied student body.
Hours per week: 40
Months per year: 12
Internal Number: req1537
About Biola University
Biola University is a leading Christ-centered university in Southern California that offers a premier, nationally ranked education and has been named one of the nation's “up and coming” universities by U.S. News & World Report four times in five years. Founded in 1908, Biola is committed to the mission of biblically centered education, scholarship and service — equipping men and women in mind and character to impact the world for the Lord Jesus Christ. With more than 6,300 students at its Los Angeles-area campus and around the world, the faculty and staff and students are professing Christians.
Biola University's Doctrinal Statement remains the foundational document regarding the theological position of the University. Biola's position from its inception has been and remains Christian, Protestant and theologically conservative.
The mission of Biola University is biblically centered education, scholarship and service — equipping men and women in mind and character to impact the world for the Lord Jesus Christ.