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Higher Ed Administrative Careers - Instructional Technology/Distance education
DEPT: FULLER LEADERSHIP FORMATION DIVISION (LFD)
HOURS: 40 PER WEEK
EXEMPT STATUS: EXEMPT
LOCATION:PASADENA, CA (FULL OR PARTIAL REMOTE CONSIDERED)
REPORTS TO: CHIEF OF LEADERSHIP FORMATION DIVISION
Brief Description and Background:
The Fuller Leadership Platform (or “The Platform”), a mission-driven startup within the Leadership Formation Division of Fuller Theological Seminary, seeks a Head of Product. Fuller’s mission is to provide indispensable formational education to diverse Christian leaders everywhere. The Platform’s unique strategy to accomplish this mission is to empower leaders at scale through premier digital, research-based, formational experiences that catalyze demonstrable Kingdom impact. We seek an individual passionate about helping people transform their lives, who is ready to engage in work filled with meaning and purpose, and who can build industry-leading product experiences that truly increases human flourishing.
Fuller is one of the largest multidenominational seminaries in the world and our newest venture, the Fuller Leadership Platform (fuller.edu/platform), seeks to make formational education and training accessible to every Christian around the world—beyond those seeking traditional academic degrees. Our first two products, Formation and Equip, offer subscription and on-demand access to guided formation and leadership development courses, as well as the option to add instructor review and professional certification. We’re currently focused on the continued innovation and scaling of these two products and the development of new products to position the Leadership Platform to deploy technology, content, and community, backed by world-class design, innovation, and research.
Our team is led by seasoned entrepreneurs, researchers, and educators who are passionate about training Christian leaders for human flourishing. We are committed to developing a thriving team with a team culture of inclusivity, collaboration, intentionality, and innovation. Learn more about Fuller Seminary, the release of the Leadership Platform, and Fuller’s three channels of scholarship.
The ideal candidate will embody the following characteristics:
Align with Fuller’s values and vision and passionately represent them to stakeholders, partners, faculty, and financial supporters.
Bring order and simplicity to complex challenges.
Seek to deeply understand end users, what motivates them and how the Platform fits into their lives, hopes, and challenges.
Be relentless in ensuring every detail of the product experience reflects the core brand values, beautiful and intuitive design, value-adding functionality, and life-impacting change.
Thrive in an environment that challenges assumptions.
Take a rapid, iterative approach to bringing solutions to life.
Be a committed Christian, passionate about applying faith to life and work.
Serve as a key thought partner and close collaborator on major strategic topics (including definition and alignment of the vision, strategy, and roadmap) with the Chief of Leadership Formation and Executive Director of Leadership Formation.
Collaborate with Platform team, Leadership Formation Division (LFD) colleagues, faculty and staff across Fuller’s two schools, and broader stakeholders on both “what the Platform is” and “how it works,” and provide product and strategic leadership that results in delighted customers.
Be attentive to faculty and LFD colleague’s interests and priorities, and create synergistic relationships between faculty members and the Platform.
Own the areas of user research, user-centered design, product strategy, product roadmap and functionality, and user engagement and retention.
Collaborate with in-house pedagogical experts to translate core customer needs into thoughtfully designed, intuitive products through an iterative learning approach.
Supervise and develop a team of approximately 8 full-time staff, including Director of User Experience, Content Creators, and Quality Assurance Manager.
Working alongside LFD leadership, spearhead direction and structures for greater diversity, inclusion, and equity across the Platform’s procedures and offerings.
Develop strategic partnerships (e.g. vendors) and lead necessary contract negotiations.
Define and portray the team, customer, and product “stories” visually for donors and partners.
Guide the production of all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to explore, design, and launch products.
Monitor and manage strategic marketing plans for each product or product lines, in collaboration with marketing staff.
As part of an entrepreneurial startup within an established academic institution, communicate new learning and contribute product ideas and modes of delivery to relevant faculty and staff projects in other areas of the seminary.
Able to operate primarily as the primary product manager, directing other team members and contractors as the team grows.
Lead human-centered design thinking process, including 1:1 user interviews (screening, recruiting, conducting), small group discussion/co-creation sessions, and live prototyping—in collaboration with marketing staff.
Work with a co-located engineering team and manage details needed to implement the desired product experience.
Represent users’ needs across all internal discussions and decisions that impact user experience.
Develop budgets, forecasts, and metrics.
Perform other duties as reasonably required as a senior member of the Leadership Platform team.
Contribute to the vision of the overall Leadership Formation Division as a member of the LFD Lead Team.
Knowledge and Skills Required:
Minimum 5 years of experience as consumer mobile/web senior product leader, or senior product leader for similar innovative ministry/educational content experiences
BS in a related technical degree or equivalent experience in educational technology
Experience with design thinking and user-centered design methodologies
Experience designing, implementing, and running agile product development processes
Experience with data analytics and design-making, including Google Analytics
Demonstrated excellence in a small team, and an entrepreneurial working environment
Strongly prefer 3-5+ years’ experience of leading a multicultural team, with strong relational skills and ability to build relationships, manage teams, and work effectively with diverse staff
Personal passion for faith-based and human-flourishing products, and a history of impact-focused pursuits
Excellent verbal and oral communication skills
Ability to work effectively in a multi-task environment a must—the ability to initiate, prioritize, maintain, and complete both short-term and long-term projects simultaneously with a high degree of attention to detail
Occasional travel domestically and potentially internationally to support the Platform’s initiatives.
Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion. All positions must agree to Fuller's Community Standards for conduct, and certain positions must fully accept Fuller's Statement of Faith. Women and minorities strongly encouraged to apply.
About Fuller Theological Seminary
Fuller is one of the largest multidenominational seminaries in the world, providing professional and graduate-level education in our schools of theology, psychology, and intercultural studies. We are known for our ethnic and denominational diversity, with more than 4,000 students joining our community from 70 countries and more than 100 denominations.
Since its founding by radio evangelist Charles E. Fuller in 1947, Fuller Seminary has equipped students to be leaders with a mind for scholarship and heart for the gospel. Fuller is a global leader in theological education, standing on the front lines of evangelical thought while remaining committed to ministry and mission grounded in scholarship.