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Higher Ed Administrative Careers - Other, Higher Ed Administrative Careers - Student Affairs/Student services
4 Year Degree
Louisiana College is seeking a dynamic and compassionate individual to serve as the Director of Academic Support and Retention in Louisiana College’s Student Success Center. The Student Success Center is a comprehensive one-stop-shop for academic support services on campus. Located in the Norton Library, the SSC offers a range of free academic assistance in the form of individual tutoring, study groups, a Writing Center, a Math Center, specials services and disabilities accommodations, and other support services.
The Director is responsible for supporting student success and retention through developing and/or implementing a high-touch academic mentoring program and early alert system with special attention to students with known risk factors that may negatively affect academic success and for integrating, coordinating, and fostering outcomes-driven efforts for student success (e.g., retention, persistence and graduation).The Director is responsible for determining students’ needs and connecting them to the right department, person, and services needed to navigate the college successfully and to help students persist and graduate in a timely manner. The Director also serves as an advocate and liaison, where appropriate, between students and faculty partners. The Director is sensitive to the inter-relatedness of all student services departments and works closely with the Director of Freshman Year Experience, the Coordinator of Student Behavior and Accountability, the Director for Residence Life and Student Engagement, Counseling Services, the Office of Financial Aid, Registrar’s Office, and Business Office. The Director of Academic Support reports directly to the Provost and Vice President for Academic Affairs. This position is a 12-month appointment beginning November 1, 2020.
Duties and Responsibilities:
Academic Mentoring and Early Alert
Track, meet and counsel students who have grade and absent deficiencies
Serve as Academic Counselor for students on academic probation
Process tutoring referrals from faculty
Track mandatory tutoring appointments
Send warning letters when appointments are not scheduled or met
Process absence referrals from faculty;
Process and send out absence warnings to students, advisors, and coaches
Send out notification of course failure for students who have missed the maximum number of classes;
Other Duties and Responsibilities
Assist with the day-to-day operations of the Student Success Center
Compile and analyze data for reporting on tutoring, appointments, and retention
Assist Student Success Center staff in maintaining an accurate and updated filing system for Student Success Center areas (tutoring and disability services);
Understand and practice the regulations of the Federal Educational Rights and Privacy Act (FERPA) when speaking with parents and other constituents about conduct cases and other security sensitive information.
Provide general support and advocacy for students receiving accommodations in adherence with the Americans with Disabilities Act
Assist with interview, selecting, and supervising student workers;
Must be willing to work occasional late afternoons and weekends
Qualifications: Education, Training and/or Experience
Minimum Qualifications: Bachelor’s degree from an accredited institution of higher education.
Preferred: Bachelor’s or Master’s degree in Social Work, Education, Psychology, Counseling, or related Field
Required: Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Minimum Requirement: Track record of superior customer service, or 2-3 years of experience in a service-oriented environment or university setting
Preferred: Three years of experience in student services at the college or university level is strongly preferred.
Knowledge, Skills, Abilities and Personal Characteristics
Demonstrate integrity and professionalism in appearance and demeanor
Experience managing confidential information
Ability to share and impart knowledge and reasoning to others under stressful conditions
Strong attention to details, ability to organize work, and perform duties with a high level of accuracy
Strong interpersonal skills, including oral and written communication skills, listening skills and team building and the ability to think critically
Ability to work independently while also functioning as part of a team
Self-motivated with a strong work ethic
Ability to accept instruction
Ability to adapt to change
Ability to multi-task, work under pressure, and respond to deadlines without sacrificing quality is preferred
Ability to relate to individuals from diverse social, economic, and cultural backgrounds
Ability to maintain accurate, complete, and confidential student records
Knowledge of general office policies and procedures
Knowledge of the American Disabilities Act
Knowledge of FERPA
Must be a visible CHRISTIAN leader and give witness as a person who lives a life that honors the Lord Jesus Christ and is consonant with the Statement of Christian Standards of Louisiana College and the Baptist Faith and Message.
Dr. Cheryl D. Clark, Vice President for Academic Affairs
1140 College Drive, P. O. Box 567
Pineville, LA 71359
About Louisiana College
Founded in 1906, Louisiana College is a private, Baptist, coeducation college of liberal arts and sciences with selected professional programs, located in Pineville, LA. Louisiana College is an Affirmative Action/Equal Opportunity Employer, governed by a Board of Trustees, affiliated with the Louisiana Baptist Convention, and accredited by the Southern Association of Colleges and Schools Commission on Colleges. All offers of employment are based upon satisfactory completion of background screening checks.