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Taylor University is seeking applications of candidates for Financial Aid Counselor. This is a full-time, 12 month, exempt position located in Upland, Indiana. Resumes will be accepted until position is filled.
MISSION STATEMENT: The mission of Taylor University is to develop servant leaders marked with a passion to minister Christ's redemptive love and truth to a world in need.
Assists Financial Aid Advisor with telephone calls and walk-in inquiries by providing in-depth information on available aid programs, application procedures, deadlines, and eligibility criteria.
Presents financial aid information to prospective students and families during campus visits.
Counsels prospective and current students and parents regarding financial aid matters.
Collaborates with Admissions staff to determine strategic allocation and utilization of leveraged resources.
Packages financial aid for transfer, ethnic, international, online and graduate students according to university policy and federal/state regulations. Determines a student’s need/merit for financial aid/scholarship assistance.
Assists Assistant Director with packaging, professional judgements, and reduction in incomes of undergraduate students.
Assists Loan Counselor with loan processing.
Helps students and parents in resolving discrepancies between billing statements and award letters. When necessary, refers students to the Bursar’s Office.
Follows up with phone calls to prospective students who file a FAFSA but did not file an admissions application and with students who do not respond to emails requesting additional information needed to complete their financial aid package.
Assists current students with filing the FAFSA. These students include Act Six students, eligible non-citizens, students whose family’s first language is not English, and/or other special circumstances.
Processes all scholarships from private foundations, other colleges, and other outside organizations.
Excellent written and oral communication skills; ability to relate to a wide variety of people; basic accounting and finance skills; strong computer skills; and a strong understanding of global competencies and customer service. Bilingual/Spanish-speaking preferred.
3-5 years of relevant work experience in customer service, sales, or financial services with experience in cross-cultural or global employment preferred.
State Date: January 4, 2021
Employer will assist with relocation costs.
About Taylor University
Taylor University, a Christian liberal arts college with a student body of 1,870 on its Upland, Indiana, campus, is known for its distinctive community of scholarship and faith. In addition to a concerned, competent faculty and modern facilities, the University cherishes an atmosphere of uncommon quality, which inspires personal participation and spiritual growth as well as intellectual development. Graduate program in higher education is offered. In addition, Taylor Online serves over 1,200 adult students through degree and non-degree offerings in credit and non-credit formats in distance/distributed learning environments.