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CCCU institutions are located around the world. Though they are diverse in size, scope, and mission, they are each committed to faith-integrated higher education.
This position is responsible to provide a variety of instructional support and academic and intervention services to assist students in developing the necessary skills to be successful within the arena of Higher Education. Functions include, but are not limited to: overseeing tutoring and academic coaching programs, teaching Strategies for Success courses, academic advising and early alert system support. Additionally, this role provides consultation and guidance to various committees that work with at risk students within the NCU community to promote retention and persistence.
Key Result Areas and Essential (E) and Secondary (S) Functions:
(60%) Oversight of SSC Academic Support Services
E Oversees and implements peer tutoring and academic coaching program, including recruiting and initial training.
E Provides individual mentorship and monthly training workshops for tutors and academic coaches.
E Maintains SSC certification requirements for College Learning & Reading Association (CLRA) tutoring credential.
E Assesses, advises, and evaluates students who are provisionally admitted (PA), including reviewing class schedules upon admission (with Academic Specialist II).
E Provides one on one support for students with academic need including but not limited to; academic counseling for students struggling with anxiety and academic coaching for students who request ongoing support.
E Tracks the performance of PA students and students in poor academic standing and provide necessary interventions; including the use of Starfish retention software.
E Serves as co-academic advisor for provisionally admitted students as well as Exploratory Major students in partnership with other SSC staff.
E Partners with Academic Specialist II to maintain necessary records, collection of data, and seeks to be informed of current trends pertaining to the advancements in higher education academic support services.
S Co-organizes and presents study skills workshops to address community needs.
S Works with the Registrar’s office to discuss academic standing of students after each semester.
E Create and maintain the writing consultation program within the University
E Plans and teaches sections of Strategies for Success (GS 142 & 143) in the fall and spring semesters for students who are working toward good academic standing (2 credits per semester).
E Maintain syllabus, grading and teaching standards as outlined in the faculty manual.
S Speak in classes as invited by departments to teach on resources available or provide study skill training.
E Participates in all Student Development and SSC staff meetings, SD training, and Faculty Development.
E Collects and maintains data around student success and retention initiatives and provides annual reports on such findings.
E Researches, evaluates, and orders resource material for the SSC staff and tutors.
S Maintains website and other publications regarding services and access.
S Participates in Special Chapels as needed: Advising, College, Class, etc.
S Assist in front desk duties as needed; covering front desk and exam proctoring services.
S Other duties as assigned.
Participate in following Committees:
Academic Appeals Committee
Act Six Committee
Master’s degree in Education, Higher Education, Student Affairs or closely related field; 5 years experience in higher education support services preferred.
Knowledge, Skills, and Abilities
Demonstrated Christian character and servant leadership.
Commitment to University mission and statement of faith.
Ability to handle issues of a confidential nature.
Ability to work independently and take initiative on projects with few details given.
Public speaking skills for teaching and presenting in seminars.
Experience and competence in working with diverse student populations including but not limited to First-Generation, Students of Color, Students with Accommodations and Pell Eligible.
Ability to work cooperatively and collaboratively with numerous and diverse individuals within the institution.
Excellent communication skills, ability follow up verbally and in writing to ensure shared understanding of accurate information.
Ability to coordinate multiple projects and conflicting priorities to accomplish tasks efficiently and meet required deadlines.
Ability to resolve conflict with students, parents, and staff/faculty professionally and effectively.
Knowledge of or ability to learn student database programs: Familiarity with Starfish Retention, Ellucian Colleague, Microsoft products, Formstack, Prezi, etc.
Effective skills in developmental advising.
Creativity to discover new ways of helping students in succeeding academically.
Ability to analyze and interpret assessment information from internal and external resources.
Working Conditions & Frequency
Exposure to repetitive use of the fingers, hands, and wrists on a daily basis.
Usage of a computer averages approximately 50% of the workday. Other office machines include fax, photocopier, and telephone.
About North Central University
North Central University is a Christ-centered, Bible-based, Pentecostal school with a commitment to academic excellence that prepares students to fulfill biblical models of leadership and ministry throughout the world. Founded as a Bible school for ministerial training in 1930, NCU now has a much broader capacity. As a Christian liberal arts institution, it is still a place that offers excellent opportunities for ministerial training, but it also embraces a larger view of calling that includes educational preparation through more than 60 areas of study and service.
Located in the heart of downtown Minneapolis, North Central’s 12.5-acre, unique urban setting provides students with hands-on learning experiences and real-world career preparation as the city becomes their classroom. Not waiting for graduation to serve those around them, North Central students are making a difference in the world right now.