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CCCU institutions are located around the world. Though they are diverse in size, scope, and mission, they are each committed to faith-integrated higher education.
Higher Ed Administrative Careers - Instructional Technology/Distance education
About the Job
The Salesforce System Administrator is part of the Management Information System (MIS) team and will play an important role in the ongoing adoption and improvement of the University's Salesforce environments. The Salesforce System Administrator will need a strong technical aptitude in addition to advanced Salesforce skills to help support the Salesforce platform, along with certain designated third party connected business applications.
The Salesforce Administrator has responsibility to analyze problems, business requirements, and issues of varied scope and recommend, design and implement solutions. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
Colorado Christian University was founded in 1914 on two principles — grace and truth. CCU’s scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.
A leader in higher education, the University has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
CCU offers more than 100 degree program options for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.
Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. CCU invites you to explore how you may use your calling and gifts at the University.
What is most appealing about working at CCU?
Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
Impact students for Christ: Our mission is to provide Christ-centered higher education, transforming students to impact the world with grace and truth.
Equip students for kingdom work: You can be a part of preparing students for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
Contribute to our vibrant culture: CCU’s culture is unique to higher education. Where else can you read the Holy Bible, pray with teammates and students at work, and impact our culture in support of Christian values?
We’re looking for candidates who have:
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, Salesforce Advisor Link, and Education Data Architecture.
Excellent project management skills and a positive, encouraging attitude.
Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.
Salesforce Certified System Administrator; Advanced certification preferred.
Ability to communicate effectively at all levels of the organization: orally and in writing.
Exemplary customer service though frequent communication, positive relations, and prompt support.
Ability to critically evaluate business requests from the underlying true needs of the organization.
Strong understanding of the Salesforce platform, and the ability to design and build custom apps, objects, formula fields, workflows, custom views, reports, dashboard, and other content of intermediate to advanced complexity.
Ability to assess the impact of new requirements on the Salesforce platform and all related systems and processes.
Ability to adapt and learn different software packages as technology needs change.
Key Job Duties
Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce System Administrator supports the mission of the University through administration of Salesforce resources to provide prospects and current students with outstanding service as they work to fulfill their educational goals.
Function as institutional expert on the Salesforce platform for various business units and departments.
Manage totality of the Salesforce ecosystem from implementation of new features to support of end-users to ensure high adoption levels of functionality and features.
Coordinate the evaluation, scope, and completion of new development requests to meet the unique business needs of CCU.
Create and document requirements by working with those involved in the development of program enhancements and changes, including internal and external resources.
Use ticketing system to record, classify, and resolve client incidents and service requests.
Provide application users with technical support where needed.
Communicate system functionality and enhancements to Salesforce users.
Work closely with the CCU community to translate business needs into business processes and into detailed Customer Relationship Management (CRM) requirements.
Translate business requirements into technical specifications for projects to be done independently or by vendors and consultants and drive projects to successful completion.
Seek opportunities for automation and improvement of current processes resulting in efficiencies.
Stay current on Salesforce releases and evaluate new features as they are deployed and maintain strong knowledge of Salesforce best practices.
Contribute to driving adoption, user training, and value for the organization.
Complete other duties as assigned.
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.
Internal Number: 698
About Colorado Christian University
With a heritage dating back to 1914, Colorado Christian University is committed to offering a complete education that develops students intellectually, professionally, and spiritually. Just a few minutes from downtown Denver, CCU is uniquely positioned to offer students a distinctive variety of educational opportunities and experiences.