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Higher Ed Administrative Careers - Information Systems/Technology
About the Job
The Enterprise Application Analyst (EAA) is responsible for helping to support the University’s Enterprise Resource Planning (ERP) systems and ancillary applications under supervision of the Enterprise Applications Manager (EAM). This position is both technical and analytical. The EAA will work closely with end-users and the EAM to successfully deliver enhancements, upgrades, and patches to the enterprise applications managed by the Enterprise Applications Support team.
The ideal candidate must be able to work in a team environment, multi-task, and work cooperatively with others. The team is looking for an individual who possesses knowledge of support and testing features and testing customer functional requirements, and has a desire to provide high-quality customer service.
The position has backup system administrator responsibilities in the oversight of cloud hosted enterprise software as well as on premise solutions. In addition, the individual will meet with end-users to analyze problems, develop solutions and configure applications to the appropriate specifications.
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
Colorado Christian University was founded in 1914 on two principles — grace and truth. CCU’s scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.
A leader in higher education, the University has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
CCU offers more than 100 degree program options for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.
Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. CCU invites you to explore how you may use your calling and gifts at the University.
What is most appealing about working at CCU?
Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
Impact students for Christ: Our mission is to provide Christ-centered higher education, transforming students to impact the world with grace and truth.
Equip students for kingdom work: You can be a part of preparing students for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
Contribute to our vibrant culture: CCU’s culture is unique to higher education. Where else can you read the Holy Bible, pray with teammates and students at work, and impact our culture in support of Christian values?
We’re looking for candidates who have:
Strong understanding of higher education student information system business processes and university operations.
Critical thinking and advanced problem-solving skills.
Strong quantitative and analytical ability, and ability to multi-task and work cooperatively with others.
Willingness and proficiency for learning new development environments, tools, frameworks, and languages.
Excellent organization skills and ability to balance multiple priorities and objectives.
Ability to work with accuracy, precision, and keen attention to detail.
Understanding of relational databases and standard query languages; MSSQL Server experience desired.
Ability to develop SQL statements, procedures, and functions; working knowledge of ERP systems design and implementation.
Knowledge of core software applications, including Ellucian Colleague, Filebound, StarRez, Softdocs etrieve, Solarwinds Service Desk, and Qualtrics.
Ability to communicate effectively at all levels of the organization: verbal and written.
Key Job Duties
Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Enterprise Applications Analyst supports the mission of the University through administration of software resources used by students, faculty, and staff to support student transformation.
Collaborate with EAM to develop, prioritize, and execute project plans and serve as a technical team member with respect to ongoing maintenance, upgrade, and support of University enterprise software.
Provide level 2 and 3 support for the University ERP/SIS, custom applications, and other University enterprise applications.
Resolve customer technical issues through diligent research, reproduction, and troubleshooting with a sense of urgency while providing excellent customer service.
Assist programming staff with end-user interaction, creation of functional requirements, and testing of programming changes.
Analyze business processes and workflow through a technical lens, seeking to drive efficiencies and innovation that technology may provide.
Provide quality assurance plans and testing for solutions developed for the University.
Devise and/or modify procedures to solve complex technical problems.
Develop and document complex business processes and operational procedures, back-end systems, and workflows.
Work with department leadership and end-users to gather requirements, to design and develop forms/reports using enterprise tools, and to evaluate and improve business processes.
Participate in integrated system testing for project/software releases.
Serve as a resource on process/functionality issues for enterprise applications and assist users in functional areas to understand and apply system processes and to provide subject-matter expertise to internal and external clients as required.
Review, assess impact of, and assist with the implementation of ERP system upgrades.
Keep current with the latest technology; regularly attend technical training in order to maintain technical expertise.
Complete other duties as assigned.
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.
Internal Number: 697
About Colorado Christian University
With a heritage dating back to 1914, Colorado Christian University is committed to offering a complete education that develops students intellectually, professionally, and spiritually. Just a few minutes from downtown Denver, CCU is uniquely positioned to offer students a distinctive variety of educational opportunities and experiences.