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Supervises all booking and ticketing operations for Event Services. Coordinates and schedules upcoming events for use of classrooms, conference rooms, and catered events for on and off-campus groups. This position is the first contact point for all event-related client services.
Required Education * B.A. degree Preferred
Required Experience * One to three years of experience in a business related field. * Experience in event services, conferences, and/or ticketing operations required. * Availability to work nights, weekends and Holidays.
Primary Duties/Essential Functions * Acts as the first contact for all event-related client services. Needs strong working knowledge of clients’ and organizational needs, in order to book an event from beginning to end. * Screens and sends calls to the appropriate person for information or help. * Supervises Student Office Assistants in the booking and contracting process for events. * Works closely with clients in order to determine event details. * Works with the rest of the Event Services team in order to plan and execute events per client and * organizational need. * With the use of 25Live, schedules all campus events for the university. * Handles all event payments, paperwork, and reconciliation of deposits in accordance with University procedures. * Assists Event Services as needed by supervising various events around campus. * Establishes and enforces Event Services office policies and procedures. * Trains and supports the APU community with the use of 25Live booking system. * Maintains and manages the ticketing system for internal, external and athletic events. * Responsible for enforcing established policies with regard to booking various campus locations and resources. * Responsible for ordering/purchasing office supplies and forms, keeping the office stocked. Responsible for upkeep and reporting of office equipment needing repair. * Assist with maintenance of 25Live. * Maintains compliance with APU mission, vision, positional statements and other policies and procedures. * Responsible for daily electronic timekeeping as it applies to the scope of this position. * Other duties as assigned by Supervisor. * Regular, punctual attendance as required by the supervisor based on department needs.
Skills * Excellent listening, oral and written communication skills, including interpersonal, written and oral presentation. * Computer skills including: Microsoft Word, Google * Apps, and Excel. * Knowledge of 25live preferred. * Ability to communicate effectively to the public, students, faculty and staff.
Mental Demands * Ability to follow verbal/written instructions. * Ability to establish and maintain working relations with supervisor, fellow workers, and students. * Must be able to communicate in English with the ability to relay instructions from the supervisor to student employees. * Ability to complete tasks efficiently within a designated time frame. * Ability to learn procedures and retain information. * In agreement with the purpose and mission of Azusa Pacific University in providing a Christian-based higher education for its students.
Technologies * Google Apps., Microsoft Office, Word, and Excel. * May be trained on TMA work Order System, if applicable. * May be trained on 25Live Booking System, if applicable. * Smart Draw event diagram software. * University Tickets * BOCA Printers
Azusa Pacific University is acting as an Employment Agency in relation to this vacancy.
Internal Number: S1005
About Azusa Pacific University
Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. As a leading Christian university in California, Azusa Pacific University grounds rigorous academics on a solid spiritual foundation. With an intentional focus on scholarship, faith integration, diversity, and internationalization, APU provides high-quality academic programs within a tight-knit community of disciples and scholars. APU is classified by the Carnegie Foundation as an R2 Doctoral University, recognizing APU’s high level of research activity. A leader in the Council for Christian Colleges & Universities, APU is committed to excellence in higher education. Offering more than 100 bachelor’s, master’s, and doctoral programs on campus, online, and at seven regional locations across Southern California, APU continues to be recognized annually as one of America’s Best Colleges by U.S. News & World Report.