Chief Information Officer

Overview of Position:           

The Chief Information Officer provides vision and leadership for developing and implementing information technology initiatives.  This position directs the planning and implementation of enterprise IT systems in accordance with the mission, core values, and purposes of the university.  The Chief Information Officer reports to the Executive Vice President. 

Position Responsibilities:

The Chief Information Officer has the following position responsibilities:

• Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on institution wide needs.
• Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained.
• Evaluates business needs, objectives, and goals, researching products available and designating procedures to best meet those needs as a system.
• Analyzes complex business needs presented by the user community and clients and recommends technical solutions. Develops plans for implementation of new projects, coordinating process with project leaders.
• Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
• Coaches and directs IT staff in operational activities to ensure compliance with university goals, objectives and the approved budget.
• Manages IT staffing including: recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
• Collaborates with Senior Leadership Team, Academic Deans, and Executive Directors to ensure effective technology needs are met.
• Oversees negotiation and administration of vendor, consultant and service contracts.
• Maintains awareness of changing IT trends and regulations which might impact the university and take corrective action as required.
• Participates on all hardware and software evaluations along with vendor contracts for maintenance. Makes purchasing recommendations and monitor contract performance to ensure the university receives the full scope of service detailed in IT contracts.
• Develops business case justifications and cost and benefit analyses for IT spending and initiatives.
• Develops an IT annual budget, providing justification when needed. Reviews and compares actual results to planned budgetary performance.
• Directs research on potential technology solutions and implementations in support of new initiatives, opportunities and procurement efforts, including academic initiatives and programs.
• Ensures that network staff utilizes technology to provide staff with a swift, accurate, and secure method to access information, in order that members can be serviced in a highly efficient and effective manner.
• Oversees provision of end-user services, including help desk and technical support services.
• Performs liaison duties between users, operations and programming personnel in the areas of systems design, modifications or trouble shooting. Performs other duties as assigned.