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Higher Ed Administrative Careers - Financial Aid, Higher Ed Administrative Careers - Other
4 Year Degree
Reporting to the Director of Student Financial Services, the Assistant Director of Financial Aid is responsible for regulatory compliance, staff supervision, and processing federal, state, and institutional financial aid. The Assistant Director of Financial Aid is a central leader within student financial services, who can work as part of a team in coordinating financial aid processes and procedures with other offices. The Assistant Director is a professional representative of the college who is expected to operate in a manner that is consistent with the college’s desire to promote a positive image, Christian character, and to provide quality student-focused service.
Provide comprehensive customer service including taking phone calls and assisting walk-ins; responding to voicemail and email messages typically within 24 hours, but no later than 48 hours from receipt of message; counseling students in the completion of financial aid applications, submission of other required documents, and educational funding options.
Assist Director with Reconciliation of Federal Aid.
Review of files, assign cost of attendance budgets, and package federal and state aid for all student groups to which assigned.
Perform Verification process in resolving verification and/or C Code issues; reviewing students’ previous financial aid/enrollment history for overlapping payment periods; making state residency and grant eligibility determinations.
Perform Return to Title IV (R2T4) calculations.
Establish a system for prioritizing file reviews and packaging aid, utilizing available information from Admissions records and routine ISIR download reports.
Maintain a working knowledge of current and new federal and state financial aid regulations.
Communicate with personnel in other administrative and academic departments as necessary to facilitate students’ successful enrollment and progress through their respective programs.
Participate in orientations and other student information events as needed.
Participate in Toccoa Falls College-mandated staff training; participate in approved financial aid training/professional development to ensure compliance with related requirements and regulations, or to enhance office technology skills.
Supervise financial aid staff including student workers
Serve as back-up to the Director of Student Financial Services.
Ability to work without close supervision and to set priorities and work schedule.
Be aware that enrollment and workload shifts, as well as regulatory changes may alter demands of the department, resulting in the necessity to re-align staff duties and responsibilities on a temporary or permanent basis.
Bachelor’s degree required; 3 to 5 years of full-time experience in college financial aid administration required.
Experience in staff supervision and development.
Excellent computer skills, including Windows, Microsoft Office applications, and Google Apps (Gmail, Docs); ability to formulate and execute data queries within student information systems/financial aid management systems as necessary.
Following adequate training, demonstrate proficiency in use of web-based software applications essential in the administration of student financial aid, including COD, EDconnect, SURFER, NSLDS online, FAA access on the Web; acquire proficiency in financial aid module of Powerfaids, and the institutional model of PowerCampus.
Attention to detail and follow-through skills essential; excellent customer service, organizational, time-management, confidentiality, analytical and decision-making skills imperative; good writing and communicating skills necessary; positive attitude and ability to work well with others in a team effort very important.
The candidate must also be supportive of the mission and vision of the college including signed agreement with the college statement of faith.
The TFC staff application can be found at http://www.tfc.edu/employment/ A cover letter and resume should be sent to Mary Kaye Ritchey, Director of Human Resources via email to firstname.lastname@example.org. Review will begin immediately, and the position will remain open until filled.. All application materials must be submitted for a candidate to be considered.
About Toccoa Falls College
Toccoa Falls College is an evangelical, independent, and interdenominational college, affiliated with the Christian and Missionary Alliance denomination. It seeks to maintain the biblical emphasis of a Christian college while offering the broad range of professional studies of a liberal arts college. Toccoa Falls College is located in the foothills of the northeast Georgia mountains, 95 miles north of Atlanta, GA and 65 miles south of Greenville, SC. The campus is situated on 1,100 beautiful acres and includes a 186’ high waterfall. The College is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) and is a member of the Council for Christian Colleges and Universities (CCCU).