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Higher Ed Administrative Careers - Clerical/Administrative Support
The office services coordinator for the Regional Campus is responsible for coordinating and executing designated services for students, prospective students, staff, and faculty of the regional campus. This position reports to the Assistant Director, Associate Director, or Director.
Required Education * Bachelor’s degree required.
Required Experience * 1-3 years of administrative, customer-service related experience. * Experience in higher education preferred.
Primary Duties/Essential Functions * Coordinates designated customer service functions of the regional campus under the direction of regional campus leadership. * Directs routing of incoming telephone calls and "walk-in" prospective student inquiries. Accurately responds to/directs student inquiries and questions. * Collaborates regularly with appropriate program directors and department chairpersons for purposes of maintaining currency of information for programs offered at the campus. * Provides staff support and assistance to the regional campus director as needed. * Consistent use of University database system. * Entering of prospective student inquiries into University's database system. * Facilitates transmission of information to students regarding academic program changes, student related deadlines, and other pertinent regional campus information. * Receives and consults with students and refers individual situations to regional campus program representative(s) or appropriate staff member for further follow-up. * Assists campus-assigned faculty with duplication requests, classroom instructional equipment use, and related tasks. * Partners with Graduate and Professional Center Client Services in order to provide the most up to date enrollment, academic, and university service department information to students. * Proctoring of student examinations. * Requires availability to work evening hours at the regional campus. * Promotes a positive and professional environment. * Performs other related duties as assigned by the regional campus director/associate director/assistant director. * Responsible for daily electronic timekeeping as it applies to the scope of this position. * Regular, punctual attendance as required by the supervisor based on department needs.
Skills * Good organizational skills * Client centered and customer service oriented * Good problem solving/resolution skills * Effective verbal and written communication skills * Exceptional listening skills * Ability to balance and process a variety of tasks and demands * Data entry/typing experience * Ability to maintain the integrity of confidential information * Knowledge of office practices and computer operations
Mental Demands * Self-starter * Ability to work under pressure to meet deadlines * Ability to work independently and as integral team member * Strong interpersonal and networking skills, including ability to work effectively with students, prospective students, faculty, staff, and immediate supervisors * Ability to exercise good judgment and discretionary skills regarding when to act independently and when to consult with others prior to taking action. * Presents self in a professional manner reflecting the goals and standards of APU. * In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Technologies * Proficient in Google Apps., Microsoft Office, Word and Excel. * Familiarity with PeopleSoft or another Student Information System is preferred
Azusa Pacific University is acting as an Employment Agency in relation to this vacancy.
Internal Number: S324
About Azusa Pacific University
Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. A leader in the Council for Christian Colleges & Universities, APU is committed to excellence in higher education. Offering over 80 bachelor’s, master’s and doctoral programs on campus, online, and at seven regional centers across Southern California, APU has been recognized as one of U.S.News & World Report's Best Colleges for seven years running.