Administrative Careers - Academic Advising, Administrative Careers - Information Systems/Technology
4 Year Degree
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of one so classified.
Arranges disposition of technology across the university
Works with hardware and software vendors to verify timely product delivery and ensures that new equipment is installed and ready to operate on schedule
Maintains an inventory of installed software, manages software licensing, and creates policies and procedures for upgrades
Analyzes and makes recommendations for hardware and software standardization
Resolves escalated user issues
Identifies recurring user problems and looks for solutions
Answers technical support questions
Manages in-house computer systems
Processes Work Order queues
Reports on technology functionality and asset age across the university
Manages a wiki/OneNote for knowledge transfer and training
Coordinates recurring projects like the annual Dell Employee Purchase Plan, Career Fair, IT Yard Sale, new student orientations, etc.
Participates in special projects involving technology upgrades, transfers, and removals from remote campuses
Initiates remote campus visits semi-annually, or as needed, to make sure remote users’ technology needs are met
Manages recycling of retired technology assets
Coordinates renewal of campus software licensing including software renewal, user inventory, and departmental billing
Responsible for LETU strategic technology goals as they relate to USE
Responsible as liaison between Network and Business Systems Management teams, including, but not limited to new software or hardware brought into LETU, as well as new infrastructure presented including insuring any KB or FAQ and training is provided to these teams
Responsible as liaison with CDT, including, but not limited providing technology for LETU faculty and degree program technology needs
Responsible for the work order tracking and negotiating, writing, and reporting on internal and external Service Level Agreements for USE
Responsible to keep the Director of USE up to date on important LETU changes and decisions
Responsible to keep policy and procedures up to date as they relate to USE
Responsible for managing all technology purchasing projects and project timeline for systems, programs and services provided
Responsible for communicating to specific departments around LETU concerning technology and services provided by USE; this includes but is not limited to proactive and regular communication with faculty, staff and students
Works with AV Technology and Help Desk Coordinators to manage the replacement of computers for Learning Spaces such as classrooms and conference rooms, as well as replacement cycle, kiosks, student workers, etc.
Responsible to keep the Replacement Cycle budget balanced and related systems and services providing the best value for money spent
Provides thorough documentation concerning processes and procedures provided by the TLC position
Provides guidance and direction concerning the LetNet policies including but not limited to those policies as they relate to Faculty, Staff and Students and their interaction with technology
Responsible for monitoring Purchasing response times, evaluating user satisfaction levels, and making recommendations for improvement
LeTourneau University seeks a person with an enthusiastic and maturing Christian faith who is committed to the development of a dynamic, growing Christian university where integration of faith and academic excellence is paramount.Desired qualifications of this person should include:
Bachelor’s Degree in Computer Science or related field or minimum of five years field experience.
Excellent written and verbal communications skills. Excellent grammar and typing skills are a must.
LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education that integrates Christian faith with learning.
The following statements are intended to describe the general nature of the person filling the position. They are not intended to be construed as an exhaustive list of all characteristics of one so classified.
Exhibit Problem Solving Skills
Working knowledge of Personal Computer Hardware and Software
Working knowledge of various Microsoft Enterprise solutions, for example, SCCM (System Center Configuration Manager), Windows Client, and Windows Server. This would also include Active Directory and other Microsoft Domain services
Working knowledge of PowerShell v5+
Working knowledge of frameworks such as Agile, SCRUM, and DevOps along with their corresponding tools and behaviors
Basic understanding of Information Security
Great written and oral communication
Excellent interpersonal skills
A high emotional quotient
Quality Management skills
Command of respect
Great time/project management skills
Confidential and trust is a must
Ability to juggle and manage details as related to the job needs
A complete follow up system (something like GTD)
As a full-time staff member of User Support & Engagement (USE), this position reflects the department’s Director, the IT department, the CIO, and most importantly Christ in the service IT offers to LETU. This person must reflect His character and the vision and goals of IT and LETU.
About LeTourneau University
ABOUT THE UNIVERSITY
Inspired by faith and a spirit of ingenuity, LeTourneau University integrates learning, living and Christian leadership in a community of integrity, academic quality and technological innovation.
LeTourneau University is a regionally accredited interdenominational Christ-centered university offering undergraduate degrees in aviation, business, communication, computer science, criminal justice, education, engineering, health care management, health science-nursing, human services, kinesiology, the liberal arts, psychology, the sciences and theology. Graduate degree offerings include business administration, health care administration, counseling, education, engineering, marriage & family therapy, psychology and strategic leadership.
Nearly 2,730 students attend LeTourneau University. Around 1,350 of these students are enrolled in programs at LETU's residential campus, while more than 1,380 make up the university's global campus, attending classes online and at educational centers in Dallas and Houston.
LETU students typically represent all 50 states, nearly 30 countries, and more than 50 denominational groups. The SAT average of entering residential freshme...n is often 140-160 points above the national average and indicate a strong academic quality, although provision is made for students with lower scores who possess evidence of potential achievement.
LeTourneau has been consistently recognized by U.S. News and World Report as one of "America's Best Colleges." LeTourneau University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate, baccalaureate and master's degrees. The business program is accredited by IACBE. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.
The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of 150,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.
See http://www.letu.edu for more informati