Administrative Careers - Information Systems/Technology
4 Year Degree
Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, liberal arts University dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University’s Commitment to Diversity: Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Summary Description: The Enterprise Applications Analyst is a full-time, benefit eligible position reporting to the Director of Information of Technology. As a member of the Information Technology team, the Enterprise Applications Analyst provides both technical and user software support for the University’s major information systems. Responsibilities include translating University operational and educational requirements into practical solutions and maintaining those solutions on a day-to-day basis. The position works closely with the Director of Information Technology and the rest of the IT team to ensure that systems effectively meet the needs of the University. The environment is focused around the Ellucian (Datatel) Colleague integrated ERP system which supports student educational records, registration, financial aid processes, advancement, human resources, financial reporting, and payroll. Additional associated technologies include MS SQL Server databases, MS SharePoint, and Business Objects Enterprise. These systems are hosted as VMware virtual machines in an environment that includes Microsoft Exchange email and Veeam backup systems.
Support the evolution of the institutional information systems through:
Creating end user reports utilizing Crystal Reports and SQL queries;
Assisting in adapting processes and reporting to support new delivery modalities such as fully on-line programs;
Developing data extraction, translation, and loading processes interface between systems.
Responsible for support of the Ellucian Colleague ERP system by:
Providing end-user support and troubleshooting;
Providing upgrades and maintenance of application software systems including rapid resolution to performance issues and other problems for both the Ellucian Colleague system and the SQL server database environment;
Performing programming in Colleague for problem resolution and customization as needed;
Managing Colleague users’ logins and security permissions.
Work closely with the Information Technology Director:
Evaluate business and academic needs;
Recommend and deploy appropriate system solutions, customizations and reports;
Assist in evaluation of new software and new features and recommend appropriate strategies for their adoption;
Plan and manage projects to implement new applications or software features.
Work with vendor sales and support staff to obtain assistance and to maximize the value of the software investment.
Respond to users’ software application help requests to resolve problems, develop modifications and provide training.
Develop technical, operational, and user documentation.
Collaborate with other Information Technology staff and other departments to achieve common goals.
Contribute to the support and implementation of the University Strategic Plan and participate in Warner Pacific University professional development opportunities.
Adhere to University policies and procedures.
Demonstrate commitment to a Christian liberal arts education by upholding the mission of the University and abiding by the Employment Standards and Lifestyle Agreement.
Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities.
Be present in the office on a daily basis unless arrangements are made with the employee’s direct supervisor.
Perform other duties as assigned.
Bachelor’s Degree in a computer related discipline or an equivalent combination of education and experience
Ability to collaborate and communicate with all levels of the organization including management and operational staff, faculty, and students with strong oral and written communication skills.
Ability to creatively, efficiently and effectively solve problems.
Ability to independently initiate and implement projects, and prioritize and balance multiple tasks.
Ability to work effectively as a contributing member of a high performance service team.
Knowledge of common higher education business and academic processes.
Experience with Colleague by Ellucian
Experience with SharePoint.
Experience developing reporting with Crystal Reports.
Experience in planning and managing Technology projects.
Physical Demands – Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required.
Warner Pacific University is committed to building a culturally diverse faculty and a multicultural learning environment. We, therefore, encourage inquiries from candidates who will enrich and contribute to the cultural and ethnic diversity of our University. Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds.
To Apply: In order to be considered an applicant for this position, please complete our online employment application at www.warnerpacific.edu/jobs. Click "Apply Now" to complete the online application, and submit the following:
2. Cover letter with names/contact information for three professional references
About Warner Pacific University
Warner Pacific University is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world.