Managing the financial settlement and collections of student accounts for the University as a key member of the Student Financial Services team. Reports to the Director of Student Financial Services.
I. Basic Responsibilities:
A. Coordinate all aspects of collecting receivables for current and former students. B. Risk-based analysis of receivable data and identification of receivables at risk. C. Communications with current and former students. D. Collections research and reporting on the results of collection efforts. E. Coordinate student worker responsibilities for billing and collections.
II. Essential Duties:
A. Periodic analysis of accounts at risk for nonpayment, communications in writing and by telephone with current and former students, and informing management about accounts identified as high-risk for nonpayment. B. Negotiation of payment arrangements with current and former students. C. Monitor debtor progress toward meeting the terms of payment arrangements. D. Placing various system holds on student accounts, when necessary. E. Documenting collection efforts in writing. F. Assist in the creation of installment payment plans, when necessary. G. Coordinate the efforts of third-party collection agencies and report on the performance of collection agency efforts. H. Coordinate the efforts of third-party payment processors and reconcile related reports to ACU’s records. I. Prepare accounting entries and evaluate the adequacy of allowances for bad debts. J. Assist in the analysis of student accounts for financial settlement purposes. K. Create and monitor the status of institutional installment loans. L. Monitoring of the internally funded Perkins loan servicing.
III. Professional Development Requirements:
A. Skills Required 1. Telephone customer service. 2. Correspondence in writing. 3. Data analysis and data processing ability.
B. Training or Proficiency Required: 1. Banner 2. TouchNet Bill+Payment 3. Microsoft Office (Word, Excel) 4. PCI and ID Theft Red Flag Policy Compliance
A. Professional 1. Minimum of 5 years experience in office administration, customer service, or accounting. 2. Minimum of 2 years of collection experience is preferred. 3. Accounting knowledge and accounting experience are preferred. 4. Bachelor’s degree is preferred.
B. Personal 1. Ability to prioritize work. 2. High attention to detail. 3. High level of personal and ethical integrity. 4. Exceptional organizational skills. 5. Negotiation skills. 6. Ability to handle confidential and proprietary information. 7. Strong interpersonal skills and ability to work with families in stressful financial situations.
Internal Number: 492350
About Abilene Christian University
Abilene Christian University is the premier university for the education of Christ-centered, global leaders, offering an exceptional education to about 4,600 students annually from nearly every state and 43 nations. This private, comprehensive university, founded in 1906 in Abilene, Texas, offers 71 baccalaureate majors in more than 125 areas of undergraduate study in addition to its graduate programs. Abilene is a friendly city of 117,000 people, located about 150 miles west of the Dallas/Fort Worth area. As an educational center for a large region, Abilene provides cultural, entertainment and support programs and services normally associated with cities twice its size.
Our mission is to educate students for Christian service and leadership throughout the world.
ACU is a vibrant, innovative, Christ-centered community that engages students in authentic spiritual and intellectual growth, equipping them to make a real difference in the world.
Our 21st-Century Vision
By 2020, ACU will become the premier university for the education of Christ-centered, global leaders.
Our Religious Heritage
Established by members of the Churches of Christ, ACU maintain...s a strong relationship with these independently governed congregations around the world. Since its founding, the university has welcomed all students of character and ability who value the university’s strong Christian environment and exceptional learning environment. Required daily chapel and required Bible courses contribute to the open acknowledgment of Christian faith as an important aspect of the lives of most ACU students. More informationn - http://www.acu.edu/aboutacu/profile.html