Anderson University’s Financial Services Office invites applications for a full-time position as Counselor, Financial Services/Loan Coordinator. Anderson University is an innovative, entrepreneurial, premier comprehensive, liberal arts university affiliated with the South Carolina Baptist Convention. Candidates with a strong Christian value system, lifestyle, and commitment to the integration of faith and learning are encouraged to apply.
The Financial Services/Loan Coordinator Counselor will assist students and parents in all facets of financial aid and their student account. The Counselor will assist the Director of Financial Services with the everyday operations of the office, ensuring top quality customer service to all students who seek assistance from the Office of Financial Services. The Counselor will also manage the University’s loan programs.
Counsels students on all aspects of financial aid including satisfactory academic progress for federal aid; State scholarship eligibility, renewal and enhancement requirements; professional judgment consideration; and financial literacy/default aversion guidance.
Responsible for file processing and verification for an assigned student population. Responsible for intake and follow-up with students and parents on items needed and/or incomplete.
Assists applicants with completion of the application and other required documents and promotes excellent customer service by assisting visitors to the office with various needs and answering telephone calls and emails according to an established schedule.
Responsible for Direct Loan adjustments, processing all non-Direct Lending loans, and exit loan counseling and follow-up notifications for Direct Lending.
Manages the University’s default management program to include skip tracing assistance, preclaims assistance and intervention and financial literacy.
Coordinates the satisfactory academic appeal (SAP) process with the Financial Services Apeals Review Committee and the preparation and tracking of all appeal correspondence.
Participate in professional development opportunities.
Represent the department on committees or at meetings as assigned.
Conduct public presentations related to financial aid and financial literacy.
During high-volume times, performs the duties of other professional staff in the office.
Attend high school presentations as requested.
Essential Knowledge and Skills
Bachelor's degree; Masters preferred
3 years minimum increasingly responsible experience in customer/student services and financial aid
Ability to read, analyze, and interpret government regulations and general business publications.
Ability to effectively present information in one-on-one and small or large group situations.
Ability to respond to inquiries or complaints from students and parents, regulatory agencies, and various members of the campus and business community.
Basic mathematical skills include: addition, subtraction, multiplication, and division. Ability to perform these operations using units of American currency, weight measurement, volume and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Excellent written and oral communication skills
Strong interpersonal skills with an ability to advise students
Ability to lead a team and contribute to the overall smooth operation of a service environment
Excellent organizational skills with an ability to organize and prioritize multiple complex projects and tasks simultaneously
Familiarity with the academic environment, policies and procedures
Familiarity with the federal student financial aid programs, policies and procedures preferred
Ability to think creatively and strategically
Strong customer service orientation, work ethic, and ability to work under pressure.
Proficient understanding of financial aid regulations.
Ability to work on multiple software systems such as PowerFAIDS, Power Campus, Department of Education systems, and Microsoft Office Suite (especially Excel and Word).
Screening of applicants will begin immediately and applications will be accepted until the position is filled. Submit letter of application, completed application, resume, and names and telephone numbers of three professional references electronically to:
Anderson University does not unlawfully discriminate on the basis of race, color, national origin, sex, disability, age, or religion in its programs and activities. Please direct inquiries to Dr. Beverly Rice McAdams, Vice President for Diversity and Inclusion/Title IX Administrator, Merritt Administration Building, 3rd floor, 316 Boulevard, Anderson, SC, 29621, (864) 231-2126, firstname.lastname@example.org or to the Office of Civil Rights, U.S. Department of Education at email@example.com.
About Anderson University
In addition to being named as one of the best Southeastern Colleges by the Princeton Review, Anderson University was also recognized as a Top Tier Regional University by U.S. News & World Report, who also ranked AU the seventh “Most Innovative School” among Regional Universities in the South. AU is a two-time recipient of Apple's Distinguished School recognition, one of just a handful of universities in the world to achieve this. We are located in South Carolina’s Upstate region, a growing and thriving community with award-winning public schools with convenient access to major cities and year-round outdoor recreation.