Administrative Careers - Academic Advising, Administrative Careers - Other
4 Year Degree
Position: Campus Store Manager
Department: Retail Operations
Reports to: VP of Retail Operations
Location: Colorado Christian University Campus Store
General Job Description: The Store Manager plans, directs, coordinates, and supervises all day-to-day operations of the campus store. They are responsible for providing and role modeling excellent service to all customers with courtesy and salesmanship while supervising and participating in the stocking and selling of merchandise and textbooks. In addition, the Store Manager is expected to maintain a significant floor presence and availability to customers and staff while providing friendly and knowledgeable customer service to all internal and external customers. The Manager must display a commitment to supporting the overall university and Tree of Life mission as well as demonstrate the university and Tree of Life’s values.
Duties / Responsibilities:
Plan, organize and coordinate the daily operations of the Campus Store.
Serve customers and school staff, responding quickly to their needs and taking appropriate action
Direct and supervise employees in all day-to-day operations. This includes training of new employees.
Be competent in all aspects of the point-of-sale system, using cash registers and accurate cash handling for daily monies received. This would include securing tills.
Supervise sales floor and cashiering functions and provide excellent customer service.
Answer phones, check voicemails to assure quick responses on all bookstore requests
Coordinate activities related to the merchandising of textbooks, school supplies, clothing and gifts
Maintain store appearance, organization, and cleanliness, including equipment such as rolling racks, shelving, hangers, signage, and display tables
Liaise with campus offices and staff about issues important to the success of the store
Communicate effectively with university faculty, staff, students and campus affiliates both in person and over the phone
Conduct store opening and closing procedures daily and prepare bank deposits
Assure maintenance of adequate inventory levels of the bookstore, estimate sales levels, determine and order needed supplies to maintain inventory levels
Prepare purchase orders as needed for inventory management
Assist with pre-inventory preparation and conducting annual bookstore inventory.
Develop, update and implement policy and procedural changes as necessary. Present or submit proposed changes to policies and procedures to management for approval as required
Prepare daily administrative and operational reports as required
Coordinate with Tree of Life IT for the upkeep of computers, registers, printers, and scanners
Market promotional, seasonal, and special events in cooperation with the Campus Store Outsourcing team
Maintain confidentiality with regards to student financial aid records and student accounts
Assist with other stores as needed
Assist and/or organize and implement off-site sales at university sporting events
Other duties as assigned
Assist in the gathering of textbook adoptions, including managing adoptions in the adoptions software and communicating with professors and division staff to ensure adoptions are received in a timely manner
Oversee logistical management of book returns, staffing, and shipments
Maintain textbook location area according to Tree of Life procedural policies and timeline of duties
Train student workers/temp help on shelf location for inventory purposes
Maintain books in shelf location at all times
Assist with textbook buyback and rental returns
Ship and receive textbook orders, maintain shipping calendar and prepare freight shipments
Process online orders and Textbook Butler orders as well as preparing processed orders for Textbook Butler delivery and pick up.
Skills / Qualifications:
Bachelor’s degree preferred
3-5 years of experience in retail (preferred), especially in the college store industry
Knowledge of selling, merchandising and inventory control
Ability to communicate with diverse groups effectively, both orally and in writing
Leadership skills, including team motivation and direction
Detail-oriented with ability to self-start and work independently
Computer skills, especially in Microsoft Office and social media applications
Able to work with a flexible schedule, including some early evenings and weekends
Able to lift up to 50 lbs., carry, shelve, bend and stretch in the performance of bookstore operations as well as stand for long periods of time