The Financial Counselor assists prospects/students serviced by the School of Graduate and Continuing Studies (SGCS) with financial aid and student account questions and processes. The position is under the direct supervision of the Director of Financial Aid and Operations (SGCS) and works closely with the Business and Financial Aid office.
The primary purpose of this position is to provide all prospects/students in the School of Graduate and Continuing Studies with prompt financial aid and student account assistance.
Responds to financial aid questions from prospective students.
Responsible for learning general eligibility criteria and verification guidelines for all aid administered.
Supports the efforts of all online and campus recruiters in the SGCS.
Provides estimates of aid and expenses to potential and admitted students.
Counsels applicants and admitted students to assist them in completing financial aid documents and to help them understand the financial aid process.
Manages student accounts and places holds on registration when appropriate.
Required to work occasional nights and weekends as recruitment and other events arise.
Other duties as assigned.
Bachelor’s degree required.
Expertise with Windows operating systems and Microsoft office products.
Strong Customer service skills.
Excellent communication, problem solving and conflict resolution skills (including telephone and interpersonal)
Basic math skills and problem solving background necessary.
Able to work effectively and efficiently under pressure, be diplomatic and attend accurately to details.
Ability to interpret and articulate procedures and options clearly and accurately.
Ability to handle confidential matters with discretion and good judgment.
Experience with Finance and Title IV funds preferred.
Experience working with adult learners preferred.
Able to multi-task
Interested parties who are in agreement with the mission and values of Trevecca Nazarene University should send a current resume, with pay requirements, to email@example.com. Label email subject line: Financial Counselor Position.
About Trevecca Nazarene University
A Christian University in the heart of Nashville, Tennessee, Trevecca is a private evangelical university whose mission is to provide education for leadership and service for its approximately 3,600 undergraduate and graduate students. Trevecca seeks to hire dynamic Christians who are professionally qualified and are committed to the educational mission of the university and its lifestyle expectations.