Position Summary

Assists in guiding students and families through the financial aid and loan processes from the initial FAFSA application stage to the completion of the student’s file. Provides effective communication and efficient administration.

Role qualifications

• Strong ability to create goodwill with staff, faculty, and student body with a servant attitude.
• Effective communicator who conveys appropriate content and tone while maintaining confidentiality and regulatory compliance.
• Ability to complete work in a fast-paced environment with varied responsibilities.
• Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work-related responsibilities.

Position Responsibilities

• Sets goals and objectives and accomplishes them without the need for frequent follow-up.
• Communicates with Traditional, Online Undergraduate, and Graduate program students and parents both in-person and by telephone regarding the FAFSA, financial aid, and financial account concerns.
• Prepare student files for awarding (creating offer letters) and disbursement of aid to student accounts.
• Work with admissions counselors to track incoming students from the inquiry stage to the accepted stage for financial aid purposes.
• Import and process FAFSAs
• Process outside scholarships
• Responsible for learning and adhering to federal financial aid and student account regulations as set by the Department of Education.
• Monitor electronic processing for Direct Loans and Alternative Loans.
• Manage JBU loan programs (JBU Loan Fund and Murray Case Sells Loan)
• Responsible for paying student loans into the student accounts along with all other aid.
• Loan Tracking:
• Monitors students who withdraw for loan Exit purposes.
• Tracks missing loan paperwork
• Monitors changes to loan eligibility and Award changes that affect loan amounts.
• Monthly Direct Loan Reconciliations with Department of Education.
• Year-end file management for audit purposes.

Essential skills and experience

• Excellent written and verbal communication skills.
• Strong computer skills.
• Effective organization, attention to detail, and accuracy.
• Ability to receive constructive feedback.

Preferred skills and experience:

• One or more years of office experience with responsibility.
• Knowledge and experience in account collections, financial customer service, or student financial aid processes.

About John Brown University

John Brown University's mission is to provide Christ-centered education that prepares people to honor God and serve others by developing their intellectual, spiritual and professional lives. We are a Christ-centered, interdenominational university that leads the nation in integrating faith and learning, fostering holistic spiritual formation, promoting pragmatic liberal arts education, and preparing people to follow Christ’s call to serve others in all areas of life.

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