Administrative Careers - Academic Advising, Administrative Careers - Financial Aid
The Associate Director of Financial Aid assists with the management of daily operations within the Financial Aid Office. This position reports to the Director of Student Financial Services and assists with administering the Seminary’s financial aid programs in compliance with federal regulations and institutional policies.
Plans and directs the day-to-day activities of the student financial counselors, loan coordinators, and program services staff.
Acts as a knowledge source to the student financial services staff.
Trains counselors and staff on new regulations, policies and procedures.
Uses professional training and skills to identify and solve processing exceptions on a daily basis.
Reads and interprets financial aid regulations, determining how changes impact the operations of the financial aid office and the Seminary.
Ensures ongoing departmental and institutional compliance with the rules and regulations governing the Title IV federal aid programs.
Counsels students regarding financial aid and student account policies.
Awards and packages financial aid to students in accordance with seminary guidelines.
Ensures that financial aid applications and loan processing meets departmental quality standards and deadlines.
Collaborates with Admissions to create an effective communication flow between offices and students.
Oversees the Return of Title IVAid process, ensuring full institutional compliance with the regulations the return of loan funds.
Liaisons with the external auditors during the annual A-133 federal audit.
Conducts performance evaluations of financial aid staff.
In the absence of the director, performs the financial aid duties of the director.
Attends professional development opportunities such as regional and national financial aid conferences, and local workshops.
Oversees the new aid year process including planning and policy changes.
Collaborates with the associate director of student accounts to continually improve processes and services.
Participates in the scholarship awarding process.
Generates ad-hoc queries and reports by writing SQL scripts and using reporting tools.
Maintains the content of financial aid publications, the catalog and website.
Participates in the selection and hiring of new financial aid staff members.
Manages the on-time submission of timecards and leaves.
Performs other duties as assigned.
Knowledge and Skills Required:
Bachelor’s degree or equivalent experience
2+ years of financial aid experience as a counselor or manager
Strong knowledge of Title IV regulations
Customer service experience
Experience in cross-departmental collaboration
Experience with automated financial aid administrative systems (Banner)
Verbal and written fluency in Spanish and/or Korean
Excellent organizational and time management skills
Strong interpersonal skills; able to positively interact with people from all levels of the organization. Sense of humor
Excellent verbal and written skills
Self-directed and the ability to work independently as well as part of an administrative team
Skilled in data analysis with strong mathematical ability
Demonstrated proficiency in Microsoft Excel, including the use of functions and pivot tables
Ability to learn to create reports and queries using SQL or a reporting system such as Cognos
The ability to work occasional evenings and weekends
Occasional travel, including overnight, may be required
May not be in default or owe an overpayment of Title IV funds
Requires repetitive motions and sitting at computer keyboard
Hearing and speaking on the telephone
Able to conduct business at other offices on campus
Able to lift, bend, grasp, reach, lift up to 20 lbs. occasionally
Reading, writing notes, and computer monitor
Pleasant office, comfortable temperature
This position is subject to a background and credit check
Additional Salary Information: Includes full benefits
Fuller is one of the largest multidenominational seminaries in the world, providing professional and graduate-level education in our schools of theology, psychology, and intercultural studies. We are known for our ethnic and denominational diversity, with more than 4,000 students joining our community from 70 countries and more than 100 denominations.
Since its founding by radio evangelist Char...les E. Fuller in 1947, Fuller Seminary has equipped students to be leaders with a mind for scholarship and heart for the gospel. Fuller is a global leader in theological education, standing on the front lines of evangelical thought while remaining committed to ministry and mission grounded in scholarship.